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Faq

Have Questions?

Look at our FAQs to answer your questions, if you cannot find what you are looking for then please do not hesitate to reach out to us here

As with adding people to bookings, we cannot take phone bookings due to security measures – we ensure that personal details and payment details remain safe. We will however assist you over the phone to help you complete your booking online.

You can cancel your activity directly by accessing your booking under the “My booking” option. Before proceeding to cancel the booking you will be presented with any cancellation costs. In all cases, you will be prompted to confirm you wish to cancel the booking before we proceed to cancel it down.

Sometimes plans change – you can change the date of your activity and reduce the number of participants directly by accessing your booking under the “My booking” option. For any other changes please contact our Customer Support team. Unfortunately, due to security reasons, we cannot add people to your booking. We fully encrypt your payment details, so we cannot withdraw money from the account to add another person to your original booking. In this case, we advise you to make a separate booking for the same date, time and hotel pick up. If you try to change your activity when it is within the cancellation period, charges will apply.

Most trips include collection and return to your hotel in an air-conditioned vehicle unless specified otherwise, e.g. Ticket only trips.

Once you have chosen your selected excursion, you will be taken to an excursion information page with full details. Click on “Book now” where you will be taken to the availability search section. You will need to click on the calendar to select the date of the activity and the number of participants – don´t forget to add the age per child. To complete the booking enter your personal and payment details – you can pay securely by credit and debit cards. You will then receive instant confirmation by email with your confirmation voucher.

You can search the site by specific destinations – tour categories. Results will be automatically shown.

If you have booked an excursion online you’ll receive an E-Ticket, which you’ll be asked for as proof that you have booked your excursion. Please keep it with you. If you have any queries, please contact the number provided on the website.

Xplore Cyprus is happy to offer a discount for our guests on specific tours, which will be shown on our homepage and highlighted.

We are able to arrange private group tours and special discounts and offers upon request.

Xplore Cyprus does not charge any additional fees or surcharges on any debit or credit card transactions. We accept Visa and Mastercard.

You won’t receive an E-Ticket to your home address – you’ll receive an E-Ticket via email immediately after booking which you need to print.

Alternatively, you can reprint your voucher by accessing “My Booking”. You will need to supply your reference number and email address used at the time of booking. If you do not have access to your emails in destination, please contact us with your booking information and the contact details of the place you will be staying. We will resend your confirmation voucher.

In some excursions, passport details and other information are required before we can book your excursion. If you have booked an activity where this is applicable, you will be asked to fill out the information at the same stage you add in your contact details. If you would prefer not to provide your passport details, unfortunately, we cannot process or confirm the booking. Some activities require each participant to bring an ID. If this is the case, it will be stated on the voucher.

Booking online means your spaces for the trips will be reserved and organized, prior to your arrival.

When booking via Xplore Cyprus, you will receive personalized services from our professional and enthusiastic team. Our aim is to make sure all aspects of your trips are enjoyed. We have great customer service.

Booking conditions can change due to unexpected circumstances. We’re sorry for any inconvenience this may cause. We will email you as soon as we are advised and let you know what you need to do and where to meet. If the alternatives are not suitable for you, we will cancel the booking and refund you via the same payment method you used to confirm the booking.

Activities will be available in English, German, French, Dutch, Russian, and Polish.  On some excursions, you may be asked to choose which language you would prefer to use during the activity.

Don’t wait any longer. Contact us!

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